Find The Warranty That Fits You
Of course, we couldn’t offer the best warranty in the self-service kiosk industry if we
didn’t build the most durable kiosks money can buy. Our kiosks are built and designed
to last. And last. And last.
Based on your specific needs and desired level of support, we proudly offer four levels
of warranty support.
Standard Included Warranty
One Year / Non-Renewable.
Customer removes and returns
defective part(s) for repair or
replacement (may take 5-10 business days). Does not include the advancement of replacement parts. If requested, onsite services for a CTS field technician can be quoted for repairs.
Supports manufacturer
defects. Customer pays repair or
replacement cost for part(s) not
under warranty. (e.g., physical damage)
Fee-based helpdesk service. If
requested, CTS will provide a quote for onsite field services.
Supplies are available for purchase by requesting an order form (e.g., Fan Filters, Card Dip/Swipe Cleaners, CTS Premium Wipes, Paper, etc.).
Remove & Replace Warranty
Up to 5+ Years / Renewable
Replacement part(s) advancement
following helpdesk troubleshooting and diagnosis. Customer removes defective part(s) on receipt of replacement and returns defective part(s) to CTS. If requested, onsite services for a CTS field technician can
be quoted.
Supports manufacturer
defects. Customer pays repair or
replacement cost for part(s) not
under warranty. (e.g., physical damage)
Includes helpdesk support for
peripheral configuration, settings, and driver updates. Excludes peripheral configuration under the customer’s own CPU image or integration with the customer’s own software.
Renewal requires continuity of
coverage and co-termination of
warranty across the customers’ CTS kiosk portfolio. Supplies are
available for purchase by requesting an order form (e.g., Fan Filters, Card Dip/Swipe Cleaners, etc.)
Annual Hardware Support
Up to 5+ Years / Renewable
Replacement part(s) advancement following helpdesk troubleshooting and diagnosis. Customer or CTS tech installs replacement part(s) and returns defective part(s) to CTS. No additional charges for onsite warranty services when onsite service is approved by CTS.
Supports manufacturer
defects. Customer pays repair or
replacement cost for part(s) not
under warranty. (e.g., physical damage)
Fee-based helpdesk service. If
requested, CTS will provide a quote for onsite field services.
Continuity of coverage and co-
termination of warranty required for renewal.
Premium Enterprise Support
Up to 5+ Years / Renewable
Customer or CTS tech removes and returns part(s), and installs
replacement(s) at time of service. No additional charges for onsite warranty services when approved by CTS.
Supports manufacturer
defects. Customer pays repair or
replacement cost for part(s) not
under warranty. (e.g., physical damage)
Fee-based helpdesk service. If
requested, CTS will provide a quote for onsite field services.
Premium Enterprise Support
requires 100+ CTS kiosks in a metro market. Continuity of
coverage and co-termination of
warranty across CTS kiosk
portfolio. Includes onsite semi-annual maintenance for all kiosks (testing of all peripherals, general kiosk cleaning, replacement of fan filters and UVC bulbs if applicable.)
Additional supplies are available for purchase by requesting a supply order form. (e.g., Fan Filters, Card Dip/Swipe Cleaners, etc.)
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